Shipping policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card or payment method for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@stylishmirrors.com.au. Delivery is deemed complete once a courier marks the parcel as delivered to the shipping address or a secure alternative location. Customers are responsible for ensuring safe access and secure parcel receipt. In cases of disputed delivery, we cooperate fully with courier investigations. If you use a third party shipping company to ship your product internationally you void any right to claim a refund under any and all circumstances.
Cancellation of Orders:
Orders may be cancelled prior to dispatch by contacting us immediately.
Once an order has been dispatched from our warehouse, cancellations are not permitted.
If a customer refuses delivery or attempts to cancel after dispatch, the order will be treated as a return request and may be subject to:
- return freight charges,
- redelivery charges,
- storage fees,
- merchant processing fees, and
- a restocking fee of up to 20%.
Custom-made, pre-ordered, or special-order items cannot be cancelled once production or procurement has commenced.
Shipment Costs:
We only ship within Australia and shipment costs vary between products due to weight, size and/or delivery location. Our suppliers set the shipping fees, we do not add anything to this.