Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
- For customers in Victoria, approximately 7-10 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
- For customers in WA, NT, and TAS, approximately 9-12 working days.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will be required to confirm this via email and with a photo showing the condition of the outer packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@stylishmirrors.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@stylishmirrors.com.au.
Please note shipping fees are not refundable in the case of “Change of mind” reasons and the customer will incur the shipping costs of returning the product. 10% of the order total will also be deducted as a restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In rare cases we may require a clear, time stamped video evidence showing the mirror being unboxed and clearly demonstrating that the damage was present upon arrival.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at returns@stylishmirrors.com.au.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card or payment method for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@stylishmirrors.com.au. If you use a third party shipping company to ship your product internationally you void any right to claim a refund under any and all circumstances.
Shipment Costs:
We only ship within Australia and shipment costs vary between products due to weight, size and/or delivery location. Our suppliers set the shipping fees, we do not add anything to this.
Do you have a warehouse or showroom that I can visit?
We are completely online. We put through the orders to our suppliers who ship direct from their warehouses to you. This allows us to offer the best price possible for our large range of Mirrors.
What are your shipping details?
We ship within Australia only. Shipping costs vary based on product weight and delivery location. Orders ship within 5 business days. Tracking info will be sent within 24 hours of dispatch. Contact us at orders@stylishmirrors.com.au if no tracking info received within 6 business days.
Is there a discount for first time customers?
Yes there is! Subscribe to the email pop-up to receive the discount code.
What is your return and refunds policy?
Our return policy allows for returns within 30 days of receiving the item, in original condition with tags and packaging. Contact us atreturns@stylishmirrors.com.auto start the process. Shipping fees are non-refundable for "Change of mind" reasons. Here is the link to our complete policy: https://stylishmirrors.com.au/policies/refund-policy.
